A Tribeca Senior Living score is not a marketing badge. It is the weighted result of a 10-dimension on-site assessment we conduct before any facility goes on our website, and re-conduct every 12 months. This page documents the framework so families and operators alike understand exactly what the number means.
The 10 dimensions we score
Each facility is scored 1-10 on every dimension. The weighted sum is the Tribeca Senior Living Assessment Score (out of 10) shown on every facility page. Weights reflect what matters most to families placing a parent in long-term care.
What each score means
Every dimension is scored on a 1-10 scale. We do not list a facility with a weighted score below 7.0. Here is what each band represents.
What goes into each score
1. On-site visit
A Tribeca advisor visits the facility unannounced or by appointment depending on access. The visit covers physical inspection of at least five resident rooms, all common areas, the kitchen, bathrooms, and back-of-house. We observe a meal service and at least one shift change where possible.
2. Resident and family interviews
We interview at least three residents (where they are able and willing) and at least three families about lived experience. These conversations are private and not facilitated by facility staff. What families and residents say in private is the most honest signal we have.
3. Document review
We review the facility's operating license, fire NOC, insurance documents, third-party certifications, complaint register, medication management SOP, and emergency response protocols. Where documents are not available for review, the dimension score is lower by default.
4. Staff observation and interview
We observe staff interactions with residents during the visit and interview at least one frontline caregiver, the nurse-in-charge (if present), and the facility manager. Staff continuity over 12+ months is a quiet but powerful quality signal.
Every facility is re-scored annually
A Tribeca score is not earned once and kept forever. Our policy is to re-assess every listed facility on a 12-month cadence, ideally with a different advisor than the one who did the original assessment, to reduce bias. Where shown on a facility page, the "Last verified" date is the date of the most recent assessment. (Visible "Last verified" badges are being rolled out across facility pages in our next deploy; until then the date lives only in each page's structured data.) If a facility's score drops below 7.0 on re-assessment, we remove it from the site and notify any families currently placed there. Note: TSL launched in early 2026 — the first full re-assessment cycle is still in progress.
Conflict of interest, fully disclosed
Our service is free for families. Facilities pay us a placement fee only after a successful move-in. We do not accept payment for inclusion on our website, we do not accept payment for higher scores, and we do not list facilities that decline to pay placement fees if we believe they're the right fit for a family — we tell the family anyway and let them approach the facility directly.
This model creates a structural alignment with families: we earn only when a placement works. The risk is that we have an incentive to encourage placement when families might benefit from waiting or choosing home care. We address this by being upfront when home care is the better option (even though it means we don't earn) and by maintaining a sister advisory at Tribeca Care for families who decide a facility isn't right yet.
The team
Tribeca Senior Living assessments are conducted by Care Placement Specialists from the Tribeca Care team — most have 5+ years of geriatric care experience and have collectively helped place hundreds of seniors across South Kolkata. Our intent is for every assessment to be peer-reviewed by a second team member before publication. As a 4-month-old advisory we are still building this process to be fully documented, and we will update this page as our review protocol matures. The full team is on our About page.
Have questions about our methodology?
We're happy to walk you through how we assessed any specific facility, what we found, and what we would tell our own family about that place.
💬 Talk to a Tribeca advisor